TERMS AND CONDITIONS

1. Basic information about the shop operator

Identification data

Identification

Company

ECOM s.r.o. was founded in 1991. It is one of the leading companies in the Czech Republic in the field of sales of electronic components for electronics. It offers a wide range of passive, active and optoelectronic components, displays, mechanical and electromechanical parts and other components for electronics. It is an authorized distributor of many foreign companies.

Since 2002, ECOM s.r.o. has been ISO 9001:2016 certified for the purchase, storage, sale, and distribution of electronic components.

In 2017, ECOM s.r.o. expanded its activities to include products under the LAZENA brand. These are devices and appliances that produce molecular hydrogen or treat drinking water.

Information on terms and conditions

These terms and conditions (hereinafter referred to as "GTC" or "terms and conditions") of the Company govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of purchase contracts concluded between the Company and another legal entity or natural person engaged in business or a consumer (hereinafter referred to as the "buyer"), on the basis of which the Company sells to the buyer the goods described in the introductory part of these terms and conditions.

2. Information about the goods supplied

The Company offers its goods through online sales or through retailers at the Company's headquarters. Technical and commercial information about the goods supplied by the Company can be found on the Company's website or upon request at the Company's headquarters. The eshop provides basic information for a significant part of the product range. If the buyer cannot find information about the desired product in the above-mentioned sources, they may send a written request with the details specified in Article 3.

This information does not replace the manufacturer's original documentation, which always takes precedence over the information provided in the eshop. The company is not liable for any deviations in the technical parameters of the manufacturers' components from their original documentation. The images of the goods published in the e-shop are for illustrative purposes only.

3. Conclusion of individual purchase contracts

Orders for goods must be submitted in writing, by e-mail, or through the eshop. Upon agreement with the merchant, goods can also be ordered by telephone, only on working days from 7:30 a.m. to 4:00 p.m.

Orders are considered accepted if they are confirmed in writing by the Company via e-mail or SMS. Each new buyer who places an order is assigned a customer number. The customer number is always stated on the delivery note and invoice. If the buyer is not registered on the e-shop, they are always assigned customer number 1.

By placing an order, the buyer agrees to these terms and conditions and the complaint procedure issued by the Company.

The purchase contract is concluded upon confirmation of the order by the Company.

The order must contain:

·         company name, name, address, telephone number, e-mail

·         customer number (if already assigned)

·         order number, date of issue

·         company ID number, VAT number

·         method of delivery (see Article 5)

·         order name of goods according to the Company's catalog or price list

·         number of items

·        agreement with these GTC

For individuals who are consumers (end buyers), the order number, Company ID, and Tax ID do not need to be provided.

Almost every component contains the manufacturer's name abbreviation. If components are ordered including the manufacturer's abbreviation, the ordered manufacturer will be adhered to for that component. Otherwise, fully equivalent components from any manufacturer may be delivered depending on stock availability. For online orders, the manufacturer will only be changed with the prior consent of the buyer, otherwise it must be adhered to.

Order confirmation

Order confirmation is made no later than the following day. If some delivery dates for the ordered items are not known, the Company will confirm the known items first and the remaining items as soon as possible.

Order confirmation in the eshop is sent automatically to the buyer's email address.

The Company is not obliged to accept an order, in particular in the following cases:

·         the goods are no longer manufactured or supplied, or are sold out,

·         there has been a significant increase in the price at which the seller purchases the goods that are the subject of the order from its supplier,

·         delivery of the goods under the conditions requested by the buyer is not possible on the part of the seller for reasons other than those mentioned above,

·         the buyer is in default with the payment of its due obligations to the Company.

4. Prices, meaning of symbols and certain items

Prices in the eshop are always listed both without VAT and with VAT only for the "VC1" price level. The prices listed for the goods do not include packaging and shipping costs.

Meaning of symbols before the item:

# - item in stock only while supplies last

! - not recommended for new applications

N - new

A – special offer

E – EOL – end of life

The sales prices in the eshop are valid at the time of order confirmation, and any price updates do not affect orders that have already been placed.

The "Replacement" item in the "Product Details" window is for informational purposes only and does not mean that the item can be replaced directly with the type listed. It is only a possible alternative product, which may not always be able to replace the product in question. The supplier is not liable for any damage caused by incorrect use when replacing the original part.

When selling outside the eshop, the price of the goods is determined according to the seller's valid price list at the time of the order, or according to the price offered on the basis of demand, or is contractually determined as an individual price. Price changes due to exchange rate fluctuations from the agreed price or individual price can only be made after prior agreement between the contracting parties. Transport costs are not included in the purchase price and will be charged according to the valid tariffs of the shipping companies.

5. Discounts

Quantity discounts

In the case of an order quantity greater than that specified in the quantity discounts, or in the case of a framework order, a written request may be sent to negotiate a better sales price.

Discounts for commercial companies

For part of the product range, a discount may be granted to buyers who provide a copy of their trade license to prove their authorization to conduct business activities.

6. Method of delivery

Goods from the warehouse are usually shipped within three days of receiving the order. If the goods are not currently in stock, the delivery time will be communicated when the order is confirmed. Delivery dates for larger quantities or items not listed in the price list will be communicated by the Company upon written request.

The buyer chooses one of the following delivery methods either through a dealer or in the eshop:

"A - from stock only" - As a rule, only goods that are currently in stock are shipped within three days. We do not keep records of other items.

"B - all in one shipment" - All confirmed goods are shipped in one shipment, the delivery time depends on the type of goods and is agreed with the buyer.

"C - everything in multiple shipments" - As a rule, goods that are currently in stock are shipped within three days. Other items are recorded and sent in the next shipment (shipments). The buyer is informed of the delivery dates in advance.

The shipping cost for all options is explained in the table on this link.

When shipping goods, the Company uses the services of third parties (subcontractors). When using a transport service that operates independently, the Company is not liable for any damage caused. The buyer can choose which of the above options they want to use for delivery. This must be specified in the order. If they don't, the Company will deliver the goods in the most convenient way at its discretion.

The method of delivery of the goods may also be adjusted on the basis of a preliminary agreement between the buyer and the assigned sales representative. In the case of personal pickup, the goods can be picked up at Zahradni 276, 517 71 Ceske Mezirici between 7:00 a.m. and 3:30 p.m.

In the case of transport of goods arranged by the buyer, the goods are handed over and taken over at the moment of their handover to the buyer (or to the person authorized by the buyer for transport) at the seller's warehouse (usually at the loading ramp).

In the case of collection of goods arranged by the seller, the goods are delivered upon their acceptance by the buyer at the buyer's registered office. If the buyer refuses to accept the goods delivered to them without reason, the goods are considered handed over and accepted, and the Company is entitled to payment of the purchase price; in addition, the buyer shall pay all expenses related to transport.

If the goods are transported by a third party, the goods are delivered upon handover to the first carrier. This does not apply to deliveries to consumers, where the goods are delivered only upon acceptance by the buyer.

7. Transfer of risk of damage and ownership

The risk of damage to the goods passes to the buyer upon handover and acceptance of the goods. In the case of delivery of goods through a third party – a carrier – the risk of damage to the goods passes to the buyer at the moment of handover of the goods to such a carrier. The risk of damage to the goods also passes to the buyer in the event that the seller stores the goods, at the moment of expiry of the additional period set for the acceptance of the goods, provided that there is no withdrawal from the contract.

The buyer shall acquire ownership of the goods sold only upon full payment of the purchase price for the goods.

8. Payment terms

When paying by proforma invoice (payment in advance), the entire invoiced amount must be credited to the Company's account before the goods are shipped to the customer.

Sale on invoice is only possible for buyers to whom the Company allows this form of payment and who have paid all previous invoices by the due date. The invoice is due within 14 days, and the payer shall enter the invoice number as the variable symbol. In the event of a delay in payment of the invoice, the seller is entitled to interest on late payment at the statutory rate.

Goods can also be paid for by credit card in the eshop.

Card payment

If the buyer pays by card in the eshop and an interim sale occurs, the buyer will only be charged for the value of the goods actually purchased and the overpayment will be refunded to their account.

9. Defects in goods

The company undertakes to deliver goods to the buyer in the quality agreed or declared in the technical conditions (technical conditions mean the properties or parameters that the seller declares for the goods in its brochures, data sheets, and other documents provided to the buyer or to other buyers) or technical standards relating to the delivered goods.

In cases where, according to legal regulations, the goods are subject to the obligation to make a declaration of conformity within the meaning of Act No. 22/1997 Coll., on technical requirements for products and related regulations, the Company is obliged to provide such a declaration to the buyer.

In cases where the subject of the delivery is electrostatically sensitive goods, the delivery must comply with the provisions of ČSN EN 61340-5-1 "Protection of electronic components against electrostatic phenomena - General requirements".

Upon receipt of the goods, the buyer is obliged to properly inspect them and verify that they are delivered in the agreed quantity, quality, and design, and if the quality and design have not been agreed upon, that the goods are delivered in a quality and design suitable for the usual purpose of the goods. If, during this inspection, the buyer finds that the goods are defective, the buyer is entitled to exercise their rights arising from defective performance against the seller.

If a defect is found, the buyer is obliged to notify the seller of this defect without undue delay, no later than 5 days after learning of the defect in the goods or after it could have been discovered during a proper inspection and with due care, but no later than 2 months after the defect occurred. In the case of obvious and quantitative defects, the buyer is obliged to exercise their rights arising from defective performance with the Company no later than 5 days after taking delivery of the goods. If the buyer does not exercise their rights arising from defective performance with the Company within this period, their rights arising from defective performance shall expire.

The buyer is obliged to exercise their rights arising from defective performance with the Company in writing. In the written complaint, the buyer must provide at least the following information:

·         specification of the goods being complained about (in particular the name, designation, type of goods),

·         tax document number,

·         description of the defect(s) and how this defect (these defects) specifically manifests itself,

·         the proposed method of handling the complaint.

If the Company finds that the complaint is justified and the goods are defective, the buyer has the right to:

·         have the defect removed by delivery of new goods without defects or delivery of missing goods,

·         to have the defect removed by repairing the item.

If the complaint is justified and if the contracting parties agree in writing in each individual case, the buyer is also entitled to a reasonable discount on the purchase price if a defect in the goods is found.

If goods other than those specified in the order are delivered and the buyer does not notify this fact within seven days and does not request performance as specified in the order, it is assumed that the buyer agrees with the performance and has accepted it as correct. After this period, the buyer cannot request replacement of the goods.

10. Quality guarantee

The company provides the buyer - consumer with a 24-month quality guarantee for the goods and the buyer - entrepreneur with a 12-month quality guarantee for the goods, unless the contracting parties agree otherwise in individual cases.

The company undertakes to repair, free of charge, any defects caused by faulty manufacturing processes or defects in the materials used in the manufacture of the goods that occur during the warranty period specified in paragraph 1 of this article.

The buyer is obliged to exercise their rights under the warranty with the seller in writing without undue delay, no later than 5 days after becoming aware of the defect in the goods or after they could have become aware of it during a proper inspection and with sufficient care, but no later than 2 months after the defect occurred. If the buyer does not claim the defect in the goods from the seller within the specified time limits, their right under the quality warranty shall expire. Together with the written claim under the warranty, the buyer is obliged to hand over the goods themselves to the seller and submit the relevant documents relating to these goods, in particular the original warranty card and invoice (if already issued).

The buyer is not entitled to the warranty if:

·         the defect in the goods was caused by improper use or handling of the goods or neglectful care of the goods, 

·         the defect in the goods arose as a result of intervention by an unauthorized service center,

·         the defect in the goods was caused by the use of non-original or unsuitable accessories for the goods,

·         the defect in the goods was caused by the goods being used for a purpose other than their normal purpose,

·         the defect in the goods was caused by failure to follow the operating instructions.

The warranty period begins on the date of proper delivery and acceptance of the goods.

11. Technical support

Upon request, the Company can provide original, complete, and up-to-date technical parameters for all products of companies that we represent commercially or for which we are the exclusive distributors, and is able to provide other specific data. The Company may, if necessary, agree with the buyer on training in the operation of the purchased goods. A list of manufacturers is available on our website https://ecom.cz/vyrobci.

For all other products from the Company's range, only technical data is provided upon request.

Technical data, datasheets, and images in the catalog and eshop are for informational purposes only and do not replace the original manufacturer datasheets.

12. Force majeure

Force majeure means an extraordinary circumstance preventing the fulfillment of obligations arising from the concluded purchase contract, which arose after the conclusion of the contract and which could not be averted by the contracting parties. If an event of force majeure occurs and prevents the Company from fulfilling its contractual obligation within the agreed period, the Company has the right to extend the period reasonably or to withdraw from the purchase agreement. If a situation arises as described in the previous sentence of this article, the Company shall not be obliged to compensate the buyer for any damage incurred in connection with performance within the additional period or withdrawal from the contract.

13. Rights and obligations of the consumer when purchasing remotely

In the event of the return of goods purchased by the consumer through the eshop, the Company is obliged to refund the buyer the amount paid no later than 14 days from the withdrawal from the contract. The consumer has the right to withdraw from the contract within fourteen days of concluding the contract, either by email (sent to the above address) or by written submission delivered to the seller's registered office. If the right to withdraw from the contract is not exercised within this period, this right shall expire.

The Company will communicate with the consumer in the Czech language for the duration of the commitment and will also provide the consumer with the terms and conditions and other information in this language. The consumer may also contact the Czech Trade Inspection Authority with complaints, suggestions, or questions. Detailed information on the supervisory powers of the Czech Trade Inspection Authority can be found here.

The EU Member State whose legislation the Company uses as the basis for establishing relations with consumers is the Czech Republic. In the event of a dispute arising from the contract, the governing law is the law of the Czech Republic and the locally competent court is the court designated according to the address of the Company's registered office. The consumer has the option of using out-of-court dispute resolution in the event of a dispute. In such a case, the consumer may contact the Czech Trade Inspection Authority or resolve the dispute through the ODR.  online platformBefore the consumer proceeds with out-of-court dispute resolution, we recommend contacting the Company's management to discuss the possibility of resolving the situation. More information on out-of-court disputes can be found here.

In order to exercise the right of withdrawal from the contract, the consumer must inform the Company of their withdrawal from this contract in the manner described above in the form of a unilateral legal act (e.g., by letter sent via a postal service provider or by email). Alternatively, they may use the model withdrawal form available here.

In order to comply with the deadline for withdrawal from this contract, it is sufficient to send the withdrawal from the contract before the expiry of the relevant deadline. The consumer shall return the goods without undue delay, no later than 14 days from the date of withdrawal from this contract, or hand them over at the Company's registered office. The deadline is deemed to have been met if the consumer sends the goods back before the expiry of the 14-day period. The consumer shall bear the direct costs associated with returning the goods.

14. Commercial communications and cookies

The buyer agrees to receive commercial communications and information related to the goods at their email address. This consent may be revoked at any time by replying to this commercial communication with the text "NO" in the subject line.

Cookies are handled on the website by a separate bar where the buyer can give consent to their use or directly select the scope of their use on their device. They are used to ensure the functionality of the website, data analysis, and marketing.

15. Confidentiality

The buyer undertakes to treat all information obtained in connection with their business relationship as confidential. This information may only be disclosed to third parties with the prior written consent of the Company.

15. General provisions

The buyer may be a consumer pursuant to Section 419 of Act No. 89/2012 Coll. or an entrepreneur pursuant to Section 420 of Act No. 89/2012 Coll.

The Company reserves the right to amend or supplement these GTC at any time to a reasonable extent in order to improve the quality of the services provided or in response to changes in legislation or its business policy. Such amendment or supplement shall take effect on the date of sending the amendment to the GTC to the Buyer's valid e-mail address. If the buyer does not agree with the change, they may withdraw from the contract within one month of the date of notification of the change.

All disputes arising in connection with any contract concluded between the Company and the buyer shall be resolved by the competent Czech courts. The court with local jurisdiction is the court designated according to the address of the Company's registered office on the date of filing the lawsuit.

The Company is not bound by any codes of conduct in relation to the buyer within the meaning of Section 1826(1)(e) of the Civil Code.

If any provisions are not covered by these Terms and Conditions and are not covered by the Complaints Procedure, then the provisions of generally binding legal regulations shall apply.

Individual agreements take precedence over these Terms and Conditions. Any modifications, additions, or changes may only be made with the prior written consent of the Company.

The Terms and Conditions are valid from January 1st, 2014.

Last updated on January 27th, 2026.