If you want to speed up the completion of the protocol, use the online form.
Complaint protocol:
Complaints procedure:
COMPLAINT HANDLING PROCEDURE
Dear customers, in case you are forced to use the form above, we apologize in advance for the problems you have incurred.
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Fill in the complaint protocol and send it to us online, post or e-mail.
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Within 3 days at the latest, we will confirm to your e-mail that we have received the complaint and at the same time inform you of the assigned ERC (complaint number).
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Send us back the defective goods, including a copy of the delivery note on which to write the assigned ERC.
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If the complaint is acknowledged, we will send you a repaired or new product or issue you a credit note.